The reason for my 2 stars has nothing to do with the staff, they were very polite and attentive. The hotel itself was beautiful. I love the fireplace especially. Even though the doors were automatic, it was always very warm the moment you stepped inside and the decor was beautiful. The reason I am giving it a two star is because, although it is handicap accessible for anyone who has a physical handicap, my experience and my wife's experience with their bed was atrocious to say the least. It felt like trying to sleep on a stone slab. The foldout couch that they had was impossible and too small to sleep on as a couch and even more impossible opened up as a bed, but I think everyone knows a fold-out bed is generally pretty painful by design alone. They did offer us some extra pillows and comforters, like I said, service was not the issue, but for a company called "Comfort Inn", the quality of comfort was sorely lacking.