Well. During my stay, I felt unsafe, dismissed, and disrespected by staff. When I raised serious concerns, management failed to provide proper assistance or accountability.
Valet and front desk staff were unprofessional, dismissive, and attempted to shift blame instead of addressing the issues. This lack of responsibility made me and my family feel unprotected, which is unacceptable at any property, let alone one charging resort-level rates.
Management must take responsibility, retrain or replace staff, and ensure guest safety and belongings are protected. Until that happens, I strongly advise avoiding this property.