Overall, our stay was good! Check-in was smooth, and the room was beautiful - although quite dusty on the tables, side tables, and countertops. The bathroom was great though.
We were encouraged to make a breakfast reservation and had amazing service with the gentleman who helped us (didn't catch his name). In the morning, we were ready earlier and popped into the restaurant around 9:30–9:40am to see if anything was available sooner. We were happy to wait until 10 if needed, just thought we'd check.
The host, Julie, was quite rude. She said, “Well, we have a waitlist right now…” I replied, “No worries, we’re happy to wait until our reservation at 10.” She said, “Yeah, we’ll try to get you a spot at 10.” I clarified, “Oh, we already have a reservation, we were just checking.” Julie responded, “Yeah. I’m aware of that,” with a smirk.
We weren’t trying to cause trouble - just checking. It was disappointing, as we've always had good service here.
We were seated around 10:05am. Our server, Aaron, was okay but didn’t go out of his way to check in on us or make us feel particularly welcome. The tables also weren’t clean - wiped down with what seemed like a dirty towel, which another guest noticed too.
On a positive note, we grabbed coffee at the café before checkout and the service was amazing! Piper was lovely - so friendly and kind. Hopefully she gets some recognition for her great customer service!