Miss Sophie's Downtown

Well, firstly I would say the hotel is new and the design is really nice. I stayed two times there. First visit was for only one night - I stayed in double room in main building where main reception is located. Second visit was for two nights - room type was suite in historical building facing street. Unfortunately in both cases the room was really dusty, trolley in the bathroom was full of dust and surfaces were not cleaned properly. On my second visit we asked for room cleaning. We arrived to the hotel after Whole day away and the room was not cleaned at all. I went down to the main reception and asked if it is standard that there is no housekeeping. I said we will leave the hotel in 20 minutes again and asked if they could clean the bedroom finally. I went back to my room and lady from housekeeping was standing in front of my room and wanted to enter. I stopped her and asked her to come back in 20 minutes as I asked the receptions two minutes ago! Nobody apologies, receptionist did not even speak properly Czech. I should admit that mayority of staff are not native Czech speakers and for non speaking Czech guests it might be a bit difficult. Also on official website they says that food is handled only with gloves. I had breakfast three times there and literally any staff was wearing gloves. Breakfast choice was not really great but for basic quick breakfast it is OK. They were wiping down the surfaces in breakfast area only with dry napkin..

A new hotel. Stayed in summer and with no air conditioning was too hot. There was a corridor door opposite bed and this slammed loudly waking me up a couple of times. You can hear people in corridor, not well sound insulated. The shower didn't have anywhere to put shampoo or soap.

Excellent service, very welcoming staff and exceptionally clean room. Fantastic interior design and lovely rain shower, would recommend to anyone!

The property looks new and the room was updated and modern. However in the first time in all my travels I was bitten by bed bugs sleeping here one night. This alarms me and needs to be addressed by the hotel management

I loved our stay here. Firstly is it close the airport bus stop, but also not too long a walk to some of the main interest points of the city. The staff members we encountered at reception couldn't have been nicer. They were very helpful and made us feel very welcome. The rooms were lovely and very well done, good size and faculties. I did find the pillows a bit too big and too soft but that was just personal preference and once asleep was fine. 10/10 would return, and would also recommend it to anyone looking to stay in Prague.

This place is excellent in every way. Super clean, comfortable, quiet and excellent service. Highly recommended.

So central for railway station and short walk to museum and square. Fantastic price for a capital city.

So close to railway station. Superb Quirky decor and great staff for amazing price. Nothing not to like here.

Quite pleasant surprise, hidden gem in front of the rail station

The staff that help us to do the check in didn't give any information for the hotel just tell us come to the reception when we need help. As there are no reception in the building and no phone in the room, when I need one more chair, I need to go down to the other building to ask for it, but the staff didn't provide the chair on that day. Therefore, I need to ask again on the next day, then the other staff give us a chair. One of the staff was studdenly speaking Czech in the speaker around 2 minutes during the midnight, then no any staff explain what happen after that, we didn't know what happen and cannot fall asleep after that. Also, one of staff just take out the room chair without notices, and I try to go the number from the website and the booklet that they provide, but none of the phone numbers is correct, so I need to go down the reception to ask for it. On the check out day morning , someone just come to my room without knocking the door and notices, after that he saw us still in the room then he left, we were really shock. When we do the check out, we ask what happen, then the staff just told us is one of the staff just checking the room, make a mistake to come in to my room.