A equipe da recepção vai receber os hóspedes no momento da chegada.
Se você planeja chegar após 6h, entre em contato com a propriedade antes da sua chegada, usando as informações contidas na confirmação da reserva.
No check-in, os hóspedes deverão apresentar um teste para a COVID-19 com resultado negativo ou uma comprovação de que estão com o ciclo de vacinação contra a COVID-19 completo.
Os hóspedes podem ficar tranquilos em relação à segurança: o local dispõe de extintor de incêndio, sistema de segurança e kit de primeiros socorros.
As normas culturais e polĆticas de hóspedes podem variar conforme o paĆs e a acomodação. As polĆticas listadas sĆ£o fornecidas pela acomodação.
Neptuna Hotel by Maduzi fica no coração de Patong, a uma caminhada de 2 minutos de Bangla Road e 8 minutos de Praia de Patong.
AvaliaƧƵes sobre Neptuna Hotel by Maduzi
AvaliaƧƵes
6,6
Bom
Todas as avaliações exibidas descrevem experiências reais de hóspedes. Apenas viajantes que reservaram uma estadia pela nossa plataforma podem enviar uma avaliação. Verificamos as avaliações de acordo com as nossas diretrizes e publicamos todas elas, sejam positivas ou negativas.Mais informaçõesAbre em uma nova janela
6,6/10
Limpeza
7,4/10
ServiƧo e funcionƔrios
7,0/10
Comodidades
6,2/10
CondiƧƵes e instalaƧƵes da propriedade
6,2/10
Cuidado com o meio ambiente
AvaliaƧƵes
6/10 - Bom
10 de jan. de 2025
Hotel mediano. Boa localização. Maior problema foi que o colchão de mola extremamente duro.
Eduardo Jairo
Eduardo Jairo, viagem de 2 diƔrias
Avaliação de hóspede verificada da Hoteis.com
2/10 - Insatisfatório
6 de mai. de 2025
The location was good.
The service was the worst Ive had in 20 years staying in Phuket.
The Rooms had Mold in the Bath Rooms.
Cockroches running around the bed room.
Curtains were not block out and woke us up at 6am daily.
We asked for extra pillows and Extra toilt rolls, No it was not a hotel policy.
The swimming pools tiles were Brocken every where it was an accident waiting to happen very dangerous.
On day 15 off our 20 day stay the Bar was closed each afternoon because the Hotel had been sold and was closing down for months.
Day 17 I was threatened with a fine or removal from the hotel because my Aircon was on 16 deg, another Hotel Policy aircons not to go below 20deg never heard anything like it.
Totally Discussted Expedia, why were we not told about these Hotel issues š¤
Never again.
I have all photos šø to back this up and a copy of the thretening letter.
Anthony
Anthony, viagem com amigos de 20 diƔrias
Avaliação de hóspede verificada da Expedia
2/10 - Insatisfatório
6 de mai. de 2025
The room I booked wasnāt given to me
Aircon noisy
Poor quality breakfast with limited time available
Pool missing tiles
Bar closed for best part of stay
No compensation for deceiving me with my room & staff threatening behaviour towards myself regards aircon & poor service & not providing the facilities that where noted on the booking
Warren
Warren, viagem com amigos de 11 diƔrias
Avaliação de hóspede verificada da Expedia
2/10 - Insatisfatório
29 de abr. de 2025
Close to every thing but stops there
At no time were we told about what temp the aircon was to be .
Bar refused to stock our drinks once we drunk them out off bar .
Hotel had no connection we us in many different areas
Hope the new owners change things around
craig Micheal
craig Micheal, viagem de 20 diƔrias
Avaliação de hóspede verificada da Expedia
2/10 - Insatisfatório
28 de abr. de 2025
This was one of the worst hotels I have stayed in the room was in need of painting the window leaked water in the shower sprayed over the toilet not me ! The very small balcony never got cleaned.
The breakfast was rubbish the bar was not stocked well and they said we are going to renovate so not stocking.
The staff were good but on the whole my experience was not
Kerry Michael
Kerry Michael, viagem com amigos de 11 diƔrias
Avaliação de hóspede verificada da Expedia
4/10 - RazoƔvel
21 de abr. de 2025
The property needs maintenance. The Pool especially as it has many broken tiles that are very sharp. There are no ladders to aid getting out, only a high step. The water never seemed really clean and clear.
There seems to be many rules and regulations that are a bit odd.
Asking for extra pillows, towels, toilet paper was always a hassle and you could only have maybe one extra.
The breakfast was very basic with limited options.
I had a major issue with my room when checking in as it wasn't the room I was expecting from the photos I saw when first I booked. A after a number of phone calls between the hotel, Expedia and myself it was finally resolved and I was given my desired room. Not without a further two hour wait time to check in. The room was pleasant enough once I got settled but a hassle to begin with.Would I stay again or recommend the hotel? No.
Glen
Glen, viagem com amigos de 11 diƔrias
Avaliação de hóspede verificada da Expedia
4/10 - RazoƔvel
19 de abr. de 2025
Hotel needs a much needed renovation particularly the pool area
To advertise a ābalconyā it really should be able to hold a chair , the noise level from outside was horrendous
The reception staff were lovely
Cleaning staff lovely
Mario Fabian Ortega, viagem em famĆlia de 10 diĆ”rias
Avaliação de hóspede verificada da Expedia
2/10 - Insatisfatório
6 de fev. de 2025
nein! nein! nein!
Katastrophe! Gebucht "Deluxe Studio" 40m² & 2 Betten Kingsize. Bekommen: kleines Zimmer unter 30m² & nur 1 Bett. Rezeption sehr frech bei Reklamation: "Wenn Hotel nicht gefällt, gehen sie doch!" Kein besseres Zimmer bekommen. Mobiliar schrottig, Frühstück unterstes Niveau.
Haben viel Erfahrung in Thailand: das war das mit Abstand schlechteste Hotel: nicht buchen!
Hella
Hella, viagem de 5 diƔrias
Avaliação de hóspede verificada da Hoteis.com
10/10 - Excepcional
2 de fev. de 2025
Gut
Ali
Ali, viagem em famĆlia de 20 diĆ”rias
Avaliação de hóspede verificada da Expedia
8/10 - Muito bom
2 de fev. de 2025
War gut
Ali
Ali, viagem de 11 diƔrias
Avaliação de hóspede verificada da Expedia
4/10 - RazoƔvel
31 de dez. de 2024
Receptionist impolite but good location
The receptionist were very rude & not professional. They are not feeling wrong after they did. Room is fine & good location & convenient. This is the only reason I stay here. House keeping also nice staff . Just the receptionist were impolite made me feel not well.
Viajante verificado
Viagem de 8 diƔrias
Avaliação de hóspede verificada da Hoteis.com
4/10 - RazoƔvel
28 de dez. de 2024
Boramy
Boramy, viagem de 2 diƔrias
Avaliação de hóspede verificada da Hoteis.com
4/10 - RazoƔvel
15 de dez. de 2024
Staff was very rude
Srinivasa
Srinivasa, viagem de 1 diƔria
Avaliação de hóspede verificada da Expedia
10/10 - Excepcional
27 de nov. de 2024
keel
keel, viagem de 1 diƔria
Avaliação de hóspede verificada da Expedia
6/10 - Bom
14 de jul. de 2024
Frank
Frank, viagem em famĆlia de 7 diĆ”rias
Avaliação de hóspede verificada da Hoteis.com
10/10 - Excepcional
1 de mai. de 2024
Good location. Good staff. Good housekeeping. Good price
Edmond
Edmond, viagem de 7 diƔrias
Avaliação de hóspede verificada da Expedia
10/10 - Excepcional
7 de abr. de 2024
2 minutes walking from Bangla road
LOUIS
LOUIS, viagem de 3 diƔrias
Avaliação de hóspede verificada da Expedia
6/10 - Bom
9 de mar. de 2024
EMANUELE
EMANUELE, viagem de 27 diƔrias
Avaliação de hóspede verificada da Expedia
4/10 - RazoƔvel
20 de nov. de 2023
Princess Meg
Princess Meg, viagem de 3 diƔrias
Avaliação de hóspede verificada da Expedia
6/10 - Bom
12 de nov. de 2023
The rooms advertised are the deluxe rooms and not all rooms. There is no poolside bar as advertised, the breakfast is very very poor, rooms are very basic, hot water is supplied by a thermostat in your shower. The staff are the best thing about the hotel.
The hotel is not as advertised or even close
Damion
Damion, viagem com amigos de 8 diƔrias
Avaliação de hóspede verificada da Expedia
2/10 - Insatisfatório
20 de out. de 2023
Helge
Helge, viagem de 3 diƔrias
Avaliação de hóspede verificada da Hoteis.com
10/10 - Excepcional
2 de out. de 2023
Inexpensive clean central
PAUL
PAUL, viagem de 7 diƔrias
Avaliação de hóspede verificada da Expedia
10/10 - Excepcional
20 de abr. de 2023
Benjamin
Benjamin, viagem de 1 diƔria
Avaliação de hóspede verificada da Expedia
8/10 - Muito bom
24 de mar. de 2023
FuĆlƤufig alles gut erreichbar (Einkauf, Meer, Essen, Unterhaltung).
Hatte ein Deluxe Doppelzimmer gebucht, Einrichtung zweckmƤĆig.