Our stay here for 5 nights was absolutely great. When we entered our room, we quickly learned that the AC unit wasn’t working properly. We alerted the front desk, and while we were out for a couple of hours, we returned to our room and found that the entire unit has been replaced with a new one — both the panel and the vents!! Phenomenal and quick solution. A couple of days later, we asked about room service and they said we just needed to give them a day’s notice. Totally understand that nowadays, so we just asked for a couple of fresh towels. They said they’d drop them by the room for us. When we returned, we had the towels — and the entire room had been cleaned and serviced. A total surprise and GREAT customer service. We didn’t run into a single unfriendly staff member the entire stay — from the front desk to housekeeping to the breakfast staff. The rates were great for being a block or so from the Pacific Ocean and overall it was a great, great experience. Kudos to all of this hotel.