Holiday Inn Express Hotel & Suites Spence Lane

The room was so terrible we ended up not staying. The moldy, musty smell was so overwhelming that we just couldn’t not stay. The bathroom looked dirty and the fan made an awful noise like someone screaming. The walls in the room were covered in water stains.

Everything was great ! The receptionist were very kind and helpful. The room was very clean and our stay was comfortable !

The rooms are not very clean, broken bathroom, breakfast was a joke, overall the building maintenance is awful. Our car’s window was busted at night as well for other guests’ cars and the manager did not even show up. DO NOT STAY!

The receptionist was cruel, rude and definitely not fit to serve at a hotel.

Front desk people were rude the room smelled and blood on the comforter

Ok location, room had maintenance issues that should have been repaired before we were placed in that room.

The regional manager was very friendly!!! Whoever worked the desk when I left on Saturday @ 5:45AM -- would NOT give me a receipt to PROOVE that I wasn't staying Saturday night - and when I asked where the bagged breakfast was -- she said I haven't made them yet. All she had to do was throw a muffin and an apple in the bag to send me in my way -- do you think she showed any hospitality --- NO!

Water did not heat up during shower. Bathtub did not drain. This left a bathtub full of cold water for a shower in the morning. Walls are paper thin and could hear everything going on during the night... and for an extremely empty hotel (covid time period) it was very noisy. There was no breakfast served.

It wasn’t a bad stay for just a weekend but it wasn’t worth the price of two nights. The location of the hotel wasn’t horrible but while at my stay they let three tour buses park on the side of the road on a huge slopped hill to where when you pulled out of the entrance or exit you couldn’t see when a car was coming and when I was leaving I was almost hit every time. The bathroom toilet wasn’t actually completely attached to the floor so it would make a loud bang every time you sat on it and got off of it. The elevator needs to be fixed or worked on. When riding it, It would open as the elevator began to move, so we used the stairs for the rest of the time. The front desk lady didn’t have the best hospitality either. She wasn’t necessarily mean but she wasn’t using the right tone for dealing with customer service.

liked the location, I really didn't have a dislike but my only concern was an old coffee cup on top of the closet. After seeing that cup, I just wondered about the actual cleanliness of the room.