Hotel Derek

Parking garage was connected to hotel but door between was locked so you had to walk an extra 200 yards on an extremely busy Westheimer to get to front door. Blocking of the door was probably a fire hazard but I believe a ploy to get you to valet park. Wouldn’t stay again.

Horrible and rude service. To start, this all happened during the snow and ice storm in Houston. We booked the hotel because our power went out. When we got there we were immediately met with a rude staff member from valet, telling us we could not check in first and then park in the garage that was located in the back. We had to park in the garage 6 floors up and then walk back to the hotel. The back door was locked so we had to walk on the Main Street without a sidewalk. The main issue was we had to pay for parking before checking in (we had a reservation and were told they could not accommodate, so we paid for parking for no reason) and it was freezing outside. Once inside, the front desk staff said they were overbooked and we could not stay. Instead of offering an apology or anything of the sort, we were told to leave. I asked if they knew they were overbooked why they did not call those reservations but all she could say was she did not know.

Would not recommend this hotel to friends. Smoking was ok inside the building and right outside of the of the entrances to. Add to it, my car was broken into, nothing taken as we never leave stuff, but still a $500 pain. Staff confirmed this is common when the police asked them.

The hotel room was nice customer service was alright they couldn’t tell you much didn’t do very good at explaining your stay parking way to expensive advise you to get ready for that big ticket luggage carts are never available so be prepared to make several trips if you have a lot of bags full bar in your room so expensive don’t touch anything better bring your own snacks‼️

Our experience was horrible the worst customer service by Dennis the manager during the day we had a non functioning room no shower toilet not flushing properly and snacks and water taken from our room prior to our stay ahead to wait hours to get a new room with working plumbing and even though I prepaid my stay Dennis changed my stay to a 1 day without telling me. So that was another unexpected inconvenience that another manager had to fix he was was rude when we asked him about a malfunctioning door and that was the final straw. He was rude previously and nonchalantly dismissive about us being out of a room w/o amenities that I already paid for. Imagine if you were from out of town and you get to a hotel that has issues that inconvenience you as a paying customer and the manager doesn’t care to apologize or make it any easier for you I left early and still awaiting my refund for the night I didn’t stay

It wasn’t very clean I found petals under the bed and bathroom and the musty smell in the room was awful.

The hallways smelled like marijuana. And workers there did not really care about the customers experience it was clear. I asked if the pet area can be unlocked and they said okay and next time I came to check it was still locked. I went forward and asked them about it and they just simply said “no it is not open”. The rooms were dirty. When trying to check out, the valet was a mess. First they brought out the wrong car and couldn’t find me keys. They only had one person trying to help out 10+ customers with their car. They should probably hire some more if they know there is a rush. Will not stay here again. Whole experience was horrible.

Pictures on site weren’t like actual room. Also was placed in a handicapped room with no bathtub and my head hit the light. Also the shower head wasn’t elevated enough because of room type.

Loud, no cable, rust in bathroom

We have stayed at Hotel Derek numerous times and was always very pleased with service, ammenities, etc...our last visit was with our GrandLoves to spend the weekend and enjoy Houston activities with them. The staff was as accomodating as usual. Our room was dirty, very dirty, oversized pillows on beds and one had dirty sheets. We ended up with me sleeping with the two grandkids and my husband on the broken sofa. TV didn't work and room phone didn't work. Called front desk on our cell phone to report and nothing happened. Also, noisy neighbors until well after midnight and had to call again to report that. Very disappointed in our stay this time and not sure if we will return.