Ok, lets start, I was their for 4 days for a convention, if you stay here, get the room I had, a room with an outdoor patio overlooking the pool area, all these rooms are on the first floor, it was great having a drink on the patio.
Great location, when I say great location, their was a vons, behind our parking lot, big shopping center, cvs, panda express, etc. Lots of stores. The entire Hotel is covered by shopping centers everywhere. Also it was a 5 minute drive to the Harbor, with more restaurants and guess what, another shopping center, with a Ralphs, Starbucks, Shake Shack, etc.
You cannot beat this location. So much to do, and everything is walking distance.
Can it all be this great, something had to go wrong, and it did, but I still give them 5 stars for correcting the problem.
Upon checking in, my room smelled like someone had just finished smoking in it, I asked for another room, they gave me a room in the higher floors, but it wasnt as nice as the room with the outdoor patio. I went back to the front desk, and said i want my first room back, what can you do about the smell, room service came in within 5 minutes, sprayed everywhere, whatever it was, room smelled like a new car, and their was no more smell of smoke. Really did appreciate the fast response.
Since it was corrected so well, I will not take a star.
The Whole front desk staff was great, Sorry that I can only remember 1 name, I believe it was William. But everyone was great. Thanks Ricardo