Decent Stay, but Poor Interaction with Manager/ Owner
The location was convenient—close to Toronto airport with only 1 and 1/2 hr drive to Niagara Falls view. Rooms were average; our bathroom door had no lock or clothes hook.
Most staff were friendly and helpful. However, the older man at reception (who claimed to be the owner) was rude and dismissive. We booked through Hotels.com because the listing offered a free crib. Staff confirmed this at check-in, but he later tried to charge us $15CAD and argued even when we showed it was listed as free. Eventually, the crib was provided without charge, and another staff member confirmed they never charge for it.
Overall, the stay was fine, but this manager’s attitude left a bad impression. He was not only arguing and rude with us but was also with other guests. Very nasty and has 0 customer service.
