We stayed at this hotel during winter break and, unfortunately, the experience was disappointing.
Upon arrival, we were given only one breakfast ticket per adult, which covered just one drink, one muffin, and one piece of fruit. This was extremely minimal, honestly worse than a public school breakfast. The hotel was aware that we were traveling with two children, yet no food tickets or options were offered for them. At the very least, accommodations for children should have been considered.
Another major issue was the strong smell of dog urine in the carpet, which became especially noticeable at night. On the first night, the room smelled heavily of disinfectant, but it was clear that this was only masking the underlying odor rather than resolving it.
The front desk staff was polite but not particularly helpful. When my husband requested that the trash bags in our room be changed, he was simply handed trash bags and towels at the front desk instead of having housekeeping assist us. At that point, it genuinely felt like if we had mentioned the bathroom was dirty, we would have been handed soap and a sponge to clean it ourselves.
Overall, while the staff was not rude, the lack of service, cleanliness issues, and poor consideration for families made this stay very underwhelming. We expected a much higher standard, especially during a busy holiday season.