Pros:
- Comfortable bed, for the most part.
- Staff were nice and worked to resolve issues as best they could.
Cons:
- The bathroom has seen better days.
- Noisy. I was woken up by garbage trucks knocking out the contents of dumpsters at probably 100 dB (as heard inside the room) at 30 minutes past midnight. Also, my room had shared door to the adjoining room which was not soundproofed at all. I could hear the conversations happening in the next room clearly, and what seemed to be the husband's nasty cough was distracting at times.
- There were 2 ice machines in total, on different floors. The 3rd floor ice machine did not dispense ice, and leaked water onto the ground when it tried (see picture). Though I reported this to the staff at the start of my stay, it was not fixed by the time I checked out.
- The front of the side table's drawer was falling off when I checked in (see picture). I complained to the staff and they sent a handyman to fix it fairly promptly, though the smell of the resin that he used kept me out of the room for the rest of the day.
- The "refrigerator" in the room is really just a cooler. It did not seem to actively cool the contents, and anything cold I put in there was close to room temperature within 12 hours. It's not suitable for food, and in my mind, false advertising.