I'll be honest: I had a pretty bad stay here. As a Hilton Honors member, I'm kind of shocked it was such a dismal experience. The only reason I'm giving 3 stars is that the staff did everything in their power to make it better. Upon check-in I was told the room I reserved weeks prior had been given away, so I was upgraded to a suite. That "suite" was a huge corporate meeting/bedroom combo, which was right above the gym. At 4:30 AM, the someone was dropping weights and didn't stop until the sun came up. Then, as I was checking out the toilet flooded all on its own. Luckily, Edwin at the restaurant took care of me at breakfast, Corey addressed all my concerns upon checkout, and Khanh followed up with a text to see if there was anything DoubleTree could do to make it right. That's service. Would I stay here again? Probably not. However, the staff made it right and that's service you hardly get anywhere these days.