Quality Suites University

The Customer service rep if not the worst ever, very close to that!!! Specially with Foreign Nationals, if you do not like Mexicans that is ok but do not work in Hotel on the border between the 2 countries. This guy (the one at night with the look of a foreign country as well from the Middle East) with terrible attitude not only with us but with other potential clients that treat also pretty bad. I can understand that sometime find and hire good employees is hard, but if you want to make more money you have to go the extra mile and find those assets that will make a difference between you and the competition and this person is not doing that for you!! Good Luck

There’s never anyone at the front desk. You have to ring the bell and wait. Not a single employee ever had a smile. We had to ask for towels at the pool. She insisted there were towels and we just weren’t looking. She finally delivered towels. TV is complicated. I only had one remote. It takes two. I called the desk. She said she couldn’t leave the desk. I went down to get it. The desk was empty and the remote was on the counter. I returned to my room only to find the brand didn’t match my tv. I called again. She brought the correct remote. 45 minutes later we got to watch tv. The tub wasn’t the cleanest. The toilet didn’t flush very well. Overall the hotel was very noisy. On Saturday morning breakfast was supposed to start at 7. At 7:10 there was no staff in sight and yesterday’s coffee in the thermos. At 7:20 they turned the lights on and declared breakfast ready. It still had yesterday’s coffee and nothing hot was available. They had the food that was available from the day before. They hadn’t even cleaned up from the previous day. The cleaning was very minimal. They replaced the toiletries and towels but didn’t even make the beds. I didn’t expect clean sheets but I thought they would at least make the bed. Overall I wasn’t favorably impressed. The bill was incorrect. They adjusted it but not with a smile that’s for sure.

The breakfast was not good. Potatoes were very undercooked. No eggs, the attendant couldn't keep up with the demand. The key card had to be reprogrammed. My girlfriend and I had to wait outside of our room for 37 minutes after going down to the desk 3 times. We were on the 3rd floor. The indoor pool was a hit with the grandchildren. The room, bed and everything else with the room was great. Very comfortable sleep. Overall a B+.

We were here in relagion to a family death. So the quality of our stay was very important to us. And everything, starting with marvelous staff, cleanliness and comfort: all were first-rate. The room was very large, with a separate sitting area, frig, and coffee maker. There was even an indoor pool. Only problem was vending machine, but when I lost money the night staff gave me his own bottle of water! I would recommend this without hesitation. And the location was excellent, minutes for I-10, from a mall and shopping area and many restaurants and a great supermarket.

The appearance of the hotel was very disappointing. The carpets in the hall ways were worn. The pool was heavily chlorinated and the area was run down. The room had stains on the carpet and broken tiles in the bathroom. That being said the hotel was clean and the staff was nice and helpful.