Severe Misrepresentation – Unsafe and Unacceptable Conditions
Booked The Revival in Scottsdale, AZ based on the photos and description listed online. What I arrived to was nothing close to what was advertised. The property was actively under construction, which was not disclosed during booking. Staff professionalism and appearance were poor, and the overall condition of the property was unacceptable.
When entering the room, the door barely opened because it hit one of the beds. Once inside, the room was very dirty, outdated, and poorly maintained. Bed frames were falling apart and the room did not feel clean or safe to occupy.
I immediately requested a refund and was told the hotel could not assist and that I had to contact Hotels.com. After driving 2.5 hours, I was forced to leave around 10:00 PM and find another hotel last minute.
Hotels.com attempted to contact the property but was unable to reach them. Despite clear misrepresentation and unacceptable conditions, they only offered a $50 voucher instead of issuing a proper refund.
This experience was extremely frustrating and misleading. Advertising this property in its current condition is deceptive. I would not recommend this hotel and strongly advise others to avoid booking here until renovations are complete and listings accurately reflect reality.