Glad you asked,
I want to formally express my disappointment with my recent stay at your hotel from April 24 to April 26, 2025. I occupied rooms 301 and 314, and unfortunately, my experience fell far below the standards I expect â especially given the cost of over $1,200 for both rooms combined.
Several issues made my stay extremely unpleasant:
âą In room 301, the refrigerator did not work, causing my food to spoil.
âą In room 314, although I requested that housekeeping not enter, a maid entered without my permission, removed towels, and did not provide any cleaning service.
âą The hallways and stairwells were dirty, with food debris present throughout my stay.
âą There was a dead roach near the ice machine on the third floor, and the ice machine itself was not operational all day.
I did bring these concerns to the attention of the front desk during my stay. However, I am following up now because I believe the severity of the situation deserves further attention. I also have photos and videos documenting these issues.
Given the amount paid and the reputation of the DoubleTree brand, this experience was unacceptable. I am requesting a prompt response to discuss appropriate compensation and to understand how these matters will be addressed to ensure future guests do not have a similar experience.
Thank you for your attention to this matter. I look forward to hearing from you soon.