2/10 - Insatisfatório
4 de ago. de 2025
Worst trip ever
Will not be staying at this hotel ever again. My wife has 2 service animals certified through the ADA. We were discriminated against at first because of her service animals and that they didnt recognize them as service animals but they are federally certified through ADA for her disability. Then they said they would charge us for one of her service animals which federally they can not do. I reported them to their corporate office. Then when i went down stairs the front desk gentleman ask if i called corporate because they called us. Then he proceeds to retaliate against me and say they have the right to refuse guest. Which clearly would have been just because of her service animals. My wife almost had an episode because of them. Also to make matters worse there was a used condom rapper behind the bed that i guess the cleaning crew forgot. Upon leavin we spoke with another front desk crew they were more than helpful and said someone would reach out about the refund. Which i havent heard anything from. And yes we are in talks with the ADA and ada lawyers to seek legal action.


Matthew
Matthew, viagem de negócios de 3 diárias
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