There were difficulties checking in. First set of keys were to the wrong room; Second set of keys took me to a room that was already occupied. Third set of keys took me to a room with no heat during a snowstorm and the last set of keys took me to a room with only one bed and a broken tv. The desk clerk was nice and was trying to be helpful but was clearly overwhelmed and the only person on site, making him responsible for cleaning and customers - clearly some long term guests were 'evicted' and blocking the main entryway, making repeated trips up and down stairs for replacement keys difficult. The upstairs hadn't been vacuumed for a very long time; downstairs hallways were very dirty. Bedrooms were clean but musty smelling. No coffee/ tea in the bedrooms and no hair dryer. We should have requested a refund and immediately left, but as I was travelling with my father, we were exhausted, and the closest hotel with a vacancy was more than 15 miles away, we stayed and shared a bed, woke early and left.