I have stayed at this hotel several times. This happens to be my most disappointing stay. After checking in, I went to my room and first thing I noticed was a broken corner (completely missing corner) of the 1-in thick countertop over the dresser in the bedroom. I called guest services to let them know. I wanted to ensure they had a record and did not send anyone to record my observation.
The next morning, Christmas Eve, I showered after breakfast to find that the shower curtain's bottom had mold. Very many molds on it. Not just a spot or two, but several molds. Another issue, the water was to be off from 11:00 am-4:00 pm. There was no housekeeping during that time. I had to get towels for the evening, which was not a big deal. I told them about the shower curtain. I was told that there is no one to change it due to no housekeeping.
On Christmas Day, the food was very basic. The grits were undercooked. The tea station was not replenished. Housekeeping was off; therefore, that shower curtain had not been changed and was not going to be changed that day. The bartender was great. None of the ice machines had ice in them, and I had to get the bartender to get me some ice for my room.
The day after Christmas, of course, this is the 3rd time using the shower with a moldy shower curtain. The mold had grown by then. The omette bar was closed, food was subpar the the hotel brand. Later, housekeeping changed the shower curtain; however, they did not remove the dishes in the room.