2/10 - Insatisfatório
26 de jul. de 2025
āWorst Hotel Experience ā Utterly Unacceptableā
Quite possibly the worst hotel Iāve ever stayed ināand as a frequent business traveller, thatās saying something. We booked 8 rooms for 5 nights and every single one was filthy, uncomfortable and in disrepair. Issues included: stained bedding, mouldy showers, broken beds, missing hairdryers (despite being advertised), threadbare towels, no water in some showers, and doors that couldnāt be properly locked. The whole place reekedāsome rooms of fresh paint, others of something rotting. The noise levels were appalling, from barking dogs to loud plumbing and paper-thin walls. Parking is advertised but completely inadequate; none of us could use it. We were forced to pay in full on arrivalānow we know why. Breakfast wasnāt available before 7am, and despite explaining we were leaving early each day for the Royal Welsh Show, no effort was made to accommodate us, unlike other hotels who offer early service or takeaway options. The manager was āunavailableā at checkout and has yet to respond. This is rated a 3-star hotelāitās barely worthy of 1. We paid over Ā£4K and had team members ready to drive four hours home just to avoid another night here. Shocking service and conditions. I would never return or recommend. Iād welcome contact from the owners (Mrs Rosemary Helen Sanders and Mr Carl David Sanders) or the manager (Neil) to discuss this further.
Viajante verificado
Viagem de negócios de 5 diÔrias
Avaliação de hóspede verificada da Hoteis.com