We booked 6 rooms for 6 nights and walked away with 6 days of regret.
One of the rooms was the Master Suite, chosen specifically for the jetted tub on the balcony — only to find out it had no hot water, making it completely unusable. Strike one.
Another major reason we booked this hotel was the advertised room service. But upon check-in, we were told it didn’t exist. That’s not just disappointing — it’s flat-out false advertising.
Things got worse. The dinner hall had roaches visibly running around. Coffee and bottled water weren’t available until well after 7:30am, even though the coffee shop was listed to open earlier. The swim-up bar was overrun by kids, which made the “relaxing resort” experience feel more like a poolside daycare.
To top it off, the staff — from bartenders to front desk — were consistently unfriendly and unhelpful. Everything shut down by around 9 p.m., and there wasn’t even a vending machine to grab a snack.
Before booking, we were told this hotel was great for large groups — we were a group of 15 — but not once were we accommodated for anything: no help booking dinners, shows, or even basic coordination.
Bottom line? We wouldn’t stay here again, and we definitely don’t recommend it.