My experience at Sonesta Select Atlanta was extremely disappointing. I did not end up staying because of the poor conditions and unprofessional service.
The first room we were given smelled strongly of wet mildew, like the carpet had been soaked and never properly dried. We were moved to another room, but that one had a visible layer of dust throughout. Housekeeping came to clean it, but shortly after, we found bugs in the window area and even a few above the bed.
When I reported the bugs, the staff said they would move us again, but they took about 30 minutes with no urgency. We had just gotten off a flight and needed to shower quickly because we had somewhere to be. When I called to ask how much longer it would take, the employee told me to bring our belongings down “until they could” move us. Shortly after, he told me to check out and then hung up on me.
When we went downstairs, both the employee and the manager were rude and dismissive. The manager stated he would refund me and provided a written statement before we left.
Between the mildew smell, dust, bugs, and the unprofessional treatment, this was a horrible experience. I would not recommend this hotel to anyone.