My partner and I recently stayed at this hotel and unfortunately left disappointed.
On the positives, the breakfast was excellent. It was the only meal we had at the hotel, the quality and selection were very good. The bar was also a highlight of our stay. A special mention goes to Keyon, the Bar Manager, who was friendly, professional, and genuinely helpful throughout our visit. Unfortunately, the rest of our experience was frustrating. Housekeeping was a problem. Our room was not cleaned until the third day of our 7 day stay, despite repeated requests. The only other time it was serviced was after we specifically asked again. Even then, basic items such as bath towels and floor mats, were not replaced. When we requested these items, they were not delivered to the room and we had to collect them from the front desk ourselves.
There were also operational problems throughout the hotel. On one morning, the dining area remained locked when breakfast service was supposed to start. We had to ask staff to open it, and then waited an additional 25 minutes before breakfast became available.
Safety and maintenance were additional concerns. We noticed inadequate warning markings on a ramp, some persons fell as a result. The Wi-Fi did not work in our room and was only available in some common areas. There was a hotel staff member at the front desk who was particularly unpleasant to deal with. I won't recommend this hotel as a result, too many of the basics were missing.