We stayed at voco Kissimmee Orlando by IHG with our family for four nights and had a mixed experience.
Check-in took longer than expected, and the hotel still relies on paper records, which felt antiquated and inefficient. Rooms use key codes instead of key cards, which was inconvenient after long days out.
The biggest issue was no hot water the first night. My wife and I had to shower in cold water, and I had to call the front desk twice before it was addressed. My daughter couldn’t shower until the next day. Reliable hot water is a basic expectation.
Requesting items after dark was difficult. The iron in our room was damaged, and I was told the hotel was understaffed and that I needed to walk to the main lobby to exchange it. After waiting about 20 minutes, the replacement iron was also damaged.
Housekeeping was inconsistent—some days beds were made, other days only towels were left, and occasionally nothing was refreshed. When I called for towels, delivery took nearly an hour.
Rooms are not quiet, hallway noise carries easily, and the room smelled strongly of bleach upon check-in. Lighting was dim, and the TV only offered live channels despite a Netflix button on the remote.
On the positive side, the laundry room was clean and functional, and checkout was smooth and quick. Breakfast was not complimentary and felt overpriced for the quality. Finding the hotel was also confusing due to poor lighting.
Overall, the stay was acceptable but fell short for the price.