It was overall an excellent stay. A few things just took it down a notch for me.
First: Hotel is beautiful and well maintained. The scent floating through the vents is very relaxing. The food and drinks are pretty good. The staff is very friendly and attentive. The amenities are really good. Although I wish the pool chairs were a little cleaner. But when you have pool parties over the weekend, they are probably hard to maintain day to day.
Drawbacks: upon checkin, I was given a room with no balcony and no view. Nobody should ever get that room. I think it was because I booked through Hotels.com, and maybe they give the snicklefritz to Hotels.com customers. But I asked to move rooms and was immediately accommodated.
The 2nd morning I was there, there was a roach in my room. I understand they can’t control things like this all the time but, I have a serious fear of roaches and it disturbed my comfort level.
Another thing, the pool bar had sooo many bee’s. I got stung! But the staff had tweezers and ointment which helped tremendously. But maybe investing in some bug zappers or something could have helped.
Lastly, I had breakfast one morning, asked for decaf, and was served caffeinated coffee from a decaf pot. The only reason why I am complaining about this is because I am highly sensitive to caffeine and the side effects ruined my whole day. But I was comped breakfast.
I highly appreciate the staff for being so accommodating. This is really the only place I stay in SA.