The Westin Kierland Resort and Spa

The room we had was nice, clean and spacious. The real let down was charged parking for guests. This in itself would probably not visit again. Charging guests for parking is real nickle and dime.

The view from the room was fantastic. But a few issues with the service. I understand that due to the Covid issues some of the facility are not available. However these issues should NOT happen for what you pay. 1. Went to make coffee in the morning, only one cup for 2. Had to call front desk for a cup and a coffee convenience pack. They sent 1 cup for a 2 night stay so he went back and brought more supplies. 2. They said there was a $100 charge for incidentals, they charged $366.70 on my debit card. They did reverse charges when I brought to their attention but 3 day hold on funds. 3. We asked for a shuttle to dinner, they offered a golf cart ride. It was 117 deg. We were dressed for a dinner party and the have a fleet of Audi’s in the parking lot. We drove ourselves.

Great pools and service. Great location. Only negative is we could not get a microwave for cooking in the room.

This hotel called us. Talking covid situation open/closed. We advised we needed to cancel. They agreed. Then they charged us for not coming. I’ll be dealing with attempting to get our money back during this difficult time. Hopefully it can be done easily directly with them/you. I’d rather not have to begin disputing with and involving the bank.

I booked a staycation for a mother daughter getaway. I understand Covid has changed a lot of the way businesses interact but the limited services should have been communicated on your site or before arrival so I could have the option to make a different choice. The resort fee, while discounted, was insulting. I arrived at 4pm checkin to learn that there was one restaurant open with a limited menu (essentially a bar, which made me have to sit with my young daughter outside in the 105 degree weather). No room service (can’t you drop food outside the door - this is just lazy on mgmt’s part), pool closed at 630pm so no night swim and lazy river only open from 12-4pm which meant we would miss it completely due to check-out at 11am. I mentioned all of this in a very calm and polite way and the girl at the front desk couldn’t care at all. She said sorry about that, people are on furlough and that was it. I have loved the Westin Kierland for the last 20 years but the lack of attention to customer service when you should be loving on the customer’s you have is disturbing. Very disappointing and dissatisfied.

I understand that things are different at this time due to the Corona Virus and businesses are struggling, however Westin is a large company. Maid services only available to clean rooms every 3 days. No children activities as usual. Lazy river opened at 12pm and closed at 4pm and regular pools closed at 6:30. There was a rat floating in the lazy river. Spa services only available for short hours of the day. No nightly music as usual. We did not receive a discount for limited services. We have stayed here before and loved it. Will not go back.

Great resort hotel, great location. Very clean.

Great place to stay, location is perfect, you can walk to Kierland and Scottsdale Quarter. Staff were very helpful and friendly.

I was there a full week and had to beg for room service...nothing. couldnt get them to come clean the rooms and change sheets. I've stayed here before and it was great but right now they need a new general manager and help managing the place properly. We stayed at the Fairmont 3 weeks ago and got daily room service, fresh towels, linens, etc., but for whatever reason no one could explain we couldnt get room service here. They seemed unapologetic and very matter of fact that no one was going to be servicing the rooms. The room next to us checked out so housekeeping came to clean that room and we asked if they could clean ours...No was the answer. Then we asked her for fresh towels...No was the answer.

It is a nice hotel in a great location. The room was nice and the beds were comfortable. We only stayed one night because we were traveling. For a quick one night stay, it was overpriced and I would not stay there again unless I was able to stay longer and enjoy all of the hotel’s amenities.