Hawthorn Suites by Wyndham El Paso Airport

Hotel is a bit run down. The room was very small, can only get in bed (in a double bed room) on one side because the other is right beside the wall. The coffee maker was dirty with leftover coffee grounds still inside. Front office staff was very rude and short. I noticed charter buses bring workers in and out throughout the day with mail pick up service. This is a big factor for me considering Covid-19. Also, why does the hotel advertise free breakfast when they clearly do not provide any options?!

Bad customer service and room was not comfortable.

It was an overpriced hotel. I had better rooms at motel 6 and that hotel is half the price of this one. I chose this place because of the pictures but i should have read the reviews first. It was outdated. Wall paper peeling, elevators and ice machines not working. I was looking forward to the breakfast but they dont offer it even though they advertise it. The room was so small. I have never had a room that small when I get the king size bed. It was the size of a bedroom. Save your money and go someplace else if youre looking for quality.

Restrooms not clean towles were had hair on them shower had hair

Everything was terrible. The service the cleaning no information about El Paso on restaurants and transportation.

The room looks nothing like the pictures. bathroom had hair in the shower, the room phone was broken, the bed was practically a mattress on the floor it’s so low to the ground. When we checked in two bus loads of nurses just back from shift taking care of covid patients i appreciate them but it was very small lobby no social distancing was enforced at all.Front desk attendant didn’t speak english very well and this is where the nightmare started. long story short paid for two evenings only stayed one. they refused to give me my money back for the second evening even though i left after the first. Wrote a letter to their corporate office of course no response. Don’t stay here a motel 8 or anything would be better.

Very outdated not cleaned, small rooms. Lobby looks nice but rooms are very dirty, shower was dripping all night long and conditioner was so loud that no one could sleep.

It was close to the airport and restaurants/dining and shopping, but the hotel was very run down. Elevator wasn't working, room key cards needed to be reactivated several times per day, furniture was a little beast up, and no free breakfast as advertised.

There is supposed to be social distancing enforced. When I was registering to check-in, I immediately felt the presence of seven women practically right on my back. A woman from the hotel came up to me and whispered, "The women behind you are COVID ICU nurses who are just getting here from the hospital." I looked behind me and some were improperly wearing their masks below their noses. Two of the women were standing right behind me without any six foot social distancing and the rest were congregated as a group behind them. It was an awful experience.

I was unable to get any food as all places were closed. Only junk from vending machines.