2/10 - Insatisfatório
5 de dez. de 2025
When we arrived for check-in, the clerk informed me that my room with two queen beds was ready. However, I had booked a room with a king bed and a study. I chose this hotel specifically for a room that would suit my family's needs for our stay. When I told the clerk I had reserved a different room, he informed me that I had booked through a third-party (hotels.com) and they had "transmitted the reservation" as a room with two queen beds. I asked if a room with a king bed was available. The only available room was handicap accessible, which means it was lacking the features I had selected (such as a fold-out couch) as concessions to accessibility. I did not arrive for check in until 9 PM, and I believe the hotel simply gave my room away because they assumed I wasn't coming.
Additionally, Hampton Inn has moved away from hygienic, single-use soaps and shampoos in favor of cheaper, refillable communal pumps. This is a disgusting practice - who is to say someone didn't tamper with the product in the bottle?
I typically book Hampton Inn rooms for my family's travels. I will be finding somewhere else to stay at this point. I am sure I can find another hotel that will not give my room away, tell me I was wrong, and then still charge me $9 for three water bottles.
Amanda
Amanda, viagem de 1 diária
Avaliação de hóspede verificada da Hoteis.com