Significant Deterioration and Undisclosed Fees
Significant Deterioration and Undisclosed Fees
Context: We previously stayed at this property two years ago and had a pleasant experience. Our recent stay shows a marked and unacceptable decline in standards, affecting both the physical condition of the hotel and the service.
Property Condition & Maintenance
It is evident that the property has not received adequate care since our last visit. Several areas were neglected:
Elevator Issues: The elevator floor is noticeably worn and torn. More frustratingly, the doors close at an unacceptably slow pace, turning a simple trip into a significant, daily inconvenience.
Breakfast Area Furniture: The seating in the breakfast area is in severely dilapidated condition. The chair cushions are nonexistent, and the upholstery is torn and worn out, creating a poor presentation and uncomfortable experience.
Room Cleanliness: The bathtub in our room was visibly dirty and did not meet basic standards of cleanliness upon our check-in.
Service and Billing Discrepancies
The service quality was poor and compounded by severe billing errors:
Premature Breakfast Closure: Staff actively began rushing the closure of the breakfast area well before the advertised 9:30 AM deadline. Their practice of physically blocking access points made us feel uncomfortable and unwelcome.
Billing Errors:
I was charged for an additional night that had already been paid for.