2/10 - Insatisfatório
4 de dez. de 2025
I’m sure they probably thought I had gone away, & I wasn’t going to even submit a review, but this is the 2nd email I’ve gotten to do a review.
There’s a reason they have such a low rating. While I didn’t experience the rodent infestation, the customer service from the MANAGER was absolutely heartless. I requested an “accessible” room, 2 queen beds. Each room is stated have a FULL kitchen (pictures shows a full stove 4 burners), oven, full size fridge. What’s not clear is not all accessible rooms have the same full kitchen. When I checked in, I stated to the receptionist that I was cooking (she asked my plans for the stay). She failed to tell me I wasn’t getting a full stove w/oven. Then let’s talk about the bathroom, that had a bathtub! Umm, accessible usually has a roll-in shower. My 81-yr old mother could NOT climb into that tub, even with bars! I called myself being compromising, and asked to be moved on my second day of stay, instead of right after getting to the room. When I expressed my concerns, day 1 receptionist said the room I needed was “out of service,” but she didn’t know why. She would look into it and see if it could be back in service (weird). Day 2 is when all hell broke loose. So not only did I have to forgo an accessible room, to get 2 queen beds & a full stove w/oven, but the manager was NOT accommodating AT ALL. No compensation, no points, nothing, & left me in tears,on THANKSGIVING. I had to move my 81 yr old mom alone, after 2pm! He had no compassion!!
Charmaine
Charmaine, viagem em família de 2 diárias
Avaliação de hóspede verificada da Hoteis.com
