The heat in El Paso is at times VERY bad... I had to work, so I couldn't take the family out to a water park, so I got a hotel with a pool so we could cool down a bit. The staff was GREAT, very helpful and willing to make it all happen. Our room was clean, smelled good and all linen was clean. I was able to work on my business emails, phone calls and planning. The pool was bright and clear, enclosed and safe for kids. The issue was the AC in the hotel room. The AC kept blowing hot air, and I heard from other guests that they had been complaining about that, too. I was hopeful that as the day went by, and once the sun was down it would cool down, but it did not happen. My family, and even my dog (which is great that they admit pets) were VERY uncomfortable. Instead of staying the night, we ended up leaving at around 10pm. Front desk staff was comprehensive, and we know it's something out of their reach. They couldn't accommodate us in another room since they were taken or unavailable. If only the AC would work well, I would return during the summer.