2/10 - InsatisfatĆ³rio
14 de set. de 2025
NEVER AGAIN
Called to let hotel know we would arrive after 700 p.m. Arrived and once in the room it was cold. Went to change temperature . on thermostat and it had a dead battery. About a minute later a small amount of water from the bathroom sink went onto the floor. A washcloth was used to absorb the water but not only water but filth so bad the wash cloth was black. It was given to the front desk staff as a other room was requester. A new room was given and as that room was entered we began to settle in. The room had a smell of burnt lint. I removed the two screens from the split unit to find the filters totally clogged. After this many attempts were tried to turn the T.V. on. Again at the front desk and a new remote was received. This new remote did not work either. An attempt was tried on the room phone to the front desk. The phone was dead! Again at the front desk We were told all the phones in the hotel are dead! Isn't this a life safety requirement in a hotel? At this time, we were advised no other room is available and that's just the way it is??? Oh, by the way, that bathroom was not cleaned from someone who probably wasn't at their best! Feces all on the seat and even the shower had surprises which all was cleaned with house shampoo. What else could we do???
joseph
joseph, viagem de negĆ³cios de 1 diĆ”ria
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