We were extremely disappointed with our stay. We made our reservation six months in advance, only to be told at check-in that it had been canceled because it was JMU Parents Weekend. The staff explained that they would be “charged if no one showed up,” which made little sense given that we had a confirmed reservation and arrived to check in at 8:00 PM after the JMU football game and dinner.
After this frustrating experience, we were finally given a room with a leaking ceiling and ill-fitting sheets that exposed visibly unsanitary mattress pads. The entire situation was stressful and disappointing, especially after planning and booking so far in advance.
A confirmed reservation should be honored, regardless of how busy the hotel is. Between the cancellation, the lack of a suitable room, and the unsanitary bedding, this was a very unpleasant experience. We expected much better and would hesitate to stay here again.