6/10
I have stayed here before & loved the decor, amenities & overall closeness to many good restaurants & bars nearby- this time there was a Quinceañera going on all night at the property- there were underaged kids running up & down the halls of my floor from 9pm-about 11:45pm- they were using a room across the hall from me as a party room, coming back and forth from the party multiple times, blasting music & spilling out onto the hall being super loud- I waited till after 10pm to call the front desk lobby as I could also see there was a woman across from me who kept coming out also with her small child who was probably trying to sleep- Front desk agent was so short with me & told me there was a party-kind of like just deal w/ it. I told him I was aware & understood, but there was a lot of commotion and underaged kids using the room to drink & be super loud, he said security would go up & check it out. Security showed up probably 20 min later- verbatim told them that he didn't care what they do, they just need to keep it down because fellow hotel guests are complaining- when the kids left back down to the party one of them flipped off the hotel guests doors - it was poorly managed in my opinion. The party should stay downstairs & if people come back to their room they should be mindful of other guests esp so late- & front desk staff should be more apologetic w/ the complaints & not like we were the ones hassling them. The noise finally died down around midnight- I got no sleep-
monica
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