The hotel staff was very courteous and helpful as much as they could have been. I'm giving our hotel experience two stars because the room was not clean. There were stains on the fitted sheet on our bed and crumbs on the mattress protector underneath the sheet. When I called to ask for new bedding for the bed, we received a new fitted sheet, flat sheet, and a blanket. Unfortunately, the sheets were meant for a queen size bed and we had a king. Additionally, the blanket was damp as if it had just come out of the dryer without being dried completely. It took a while to get the new bedding, so it was very late at night at that point. I made the bedding work for the time that we were there. Additionally, there was hair in about half the towels and washcloths, so my daughter and I shared the same one for our trip. It's unfortunate because the staff was courteous and the hotel was situated well within the city, but the cleanliness was not on par with what we'd expect.