I stayed at Sonesta Suites for three nights. Overall, there were some positives worth noting. The mattresses were very comfortable, and the suite layout provided ample space, which made the stay physically comfortable and convenient.
However, there were several service and housekeeping issues that detracted from the experience. Upon arrival, there was no toilet paper in the room, and we had to request it. Only one paper coffee cup was provided for the suite. The room was stocked with two small bath towels, two hand towels, and two washcloths. When I asked for additional towels, I was told I would need to exchange the existing ones in order to receive more. After some hesitation, staff agreed to provide one additional hand towel, but the interaction felt unnecessarily restrictive.
I was also in the lobby when another guest called asking to speak with a manager, and the front desk staff’s tone was noticeably rude and dismissive. While I was told housekeeping service was available, no one came during our stay — which, given the overall experience, may have been for the best.
The physical comfort of the suite was good, but the level of service and attention to basic hospitality details did not meet expectations