The room I booked was a very small single with a shared bathroom. I chose it due to limited accommodation availability in Oban at the time. The space was functional but not ideal for spending extended time in the room.
There are no staff onsite during the day, and check-in is self-service. However, there was no welcome guide or instructions provided, which created some confusion—several guests asked me how things worked while I was in the common area. I appreciated being able to use the shared lounge/dining area, as the room itself was too compact to be comfortable for anything beyond sleeping.
The cleaning staff, particularly Maree, were very friendly and helpful. However, after submitting initial feedback through the platform’s messaging system, the owner's response was unprofessional and dismissive. I have reported this to Hotels.com and Expedia.