2/10 - Insatisfatório
12 de jan. de 2026
I never leave reviews but this was worth letting people know what to expect. First, let me start with the good. The front desk staff (specifically manager and asst. manager) were top notch and super helpful when trying to sort out our stay. Spoiler alert, we moved hotels and got a refund. Heres why.
The bad. First room smelled like smoke and mildew. Oh well, it happens. We asked for a new room. New room was ok. Turns out half of the property is under renovation. This means that the main pool is closed, half of the rooms are having the bathrooms renovated and we were warned the smell would be strong depending on what side of the property we were on. We could smell it even tho we werent near it. The basketball/tennis courts no longer exist. The gym was under construction. They had a temp gym in two of the rooms lol. None of this is advertised at time of booking. I also checked on hiltons site directly and there is no mention there either. This is where it gets esp. bad. I finally got a chance to go work out after the first 2 days of our trip. I heard running water in the bathroom in the temp gym. I thought maybe another patron was in there using it? then i smell a strong chemical. Few minutes later a contractor pops out and empties something into kitchen sink in the room. its now clear that they are renovating the temp gym bathrooms ... why?! why would you set up a temp gym only to start to renno the restroom and close the gym? We ended up getting a refund and moving hotels.
Justin
Justin, viagem em família de 5 diárias
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