We stayed at Grand Hotel Duomo from 17th to 19th October for a joint 40th birthday celebration, and unfortunately, the experience was far below expectations.
Our first room (122) was in poor condition:
- The room was dirty, with debris on the floor and visible wall damage.
- Light fixtures were loose, curtains were stitched shut and couldn’t be closed.
- The bathroom drainage smelled strongly of urine, and the accessible-style shower would have flooded the entire floor if used.
- Only one plug socket was available, making it difficult for two guests to charge devices.
- TV wires were tangled and exposed, and the ceiling paint was peeling.
- Most concerningly, one of us was bitten after getting into the bed.
After showing photos to reception just after midnight, we were moved to Room 126. While it didn’t smell and had less debris, it still had a hole in the wall, marked surfaces, and midges flying around.
We raised these issues in person and followed up with a formal complaint, but received no refund or goodwill gesture. For a hotel marketed as 4-star, the room conditions were unacceptable. We don’t mind simple accommodation, but basic cleanliness and maintenance should be a given.
Would not recommend based on this experience.