BAD-you have to enter the waterpark through the main lobby only, even though there are gates right in front of the building that you can use. There are 3 different buildings and our building was the farthest away, so we had a longer walk to get to the pool even though our building was right in front of it. The main lobby floors, stores, etc. Always had water on the floor and I seen multiple people fall. And I had to always be cautious walking in the lobby. Staff was mopping it up when they could but the traffic in and out was too busy. It was very inconvenient to have to walk through the lobby of the main building to access the pool/waterslides. The rocking chairs on the baloney are way too big for the small balcony. No microwave or coffee maker in the rooms. I feel that a hotel that is geared towards children should defiantly have microwaves to reheat food or baby bottles. There is 1 on each floor that everyone can use, but that is inconvenient.
GOOD-staff was very nice. Good location. Pool/waterslides are very nice. Breakfast food is good, buy advance tickets to get food discount. Pizza is amazing, Coffee shop is great. They provide towels for the pool/waterslides. Arcade is nice touch but expensive. Ice cream shop is very nice and good prices. Considering it is a "family" hotel, it seemed nicely nice proof. Beds were comfortable. I would stay here again if I was bringing kids