The hotel was nice, room size was very nice. Once we got settled into our room we realized our room was infested with ants. Called front desk, maintenance was quick to arrive and was very kind. My issue was they wanted to spray in there while we were in the room and with all our belongings. I asked if we could move and they said they didnt have any other rooms available till later. So we had to pack up all our things load it up, as we were checking the room to make sure we got everything I saw that the cabinets had all kinds of trash in them. The people at the front desk never apologized and acted as if it was a huge inconvenience for them. We come back later for a different room, unloaded and get ready to take a shower and it is nasty, it was NOT clean. I spoke with the assistant manager, who was VERY understanding, kind and even apologized about this situation. I was told when we checked out we would get an adjusted receipt, but we didnt. I had to call back the following day and the assistant manager gave us a full refund with no issues. Also, the pool door didnt work with our key along with several others. I would add photos, but the app is not allowing me.