Hilton Santa Barbara Beachfront Resort

Ótimo hotel, em bela cidade costeira da Califórnia. Uma parada que vale a pena!

Maravilhoso hotel e estrutura. Reformado e atendimento excelente!

Tudo perfeito.

Lugar muito bom! Em frente a praia a poucos minutos a pé do Pier Santa Barbara. Estrutura nova, serviço de primeira qualidade. Impecável.

I booked an ocean view room with a bathtub and it appears so there is no such room. Was offered an upsell or moving to the room that has 2 beds (on my wedding anniversary). I suggested they cam give me a free upgrade, was told that they can only upsell and it’s not Hilton’s problem the partner I booked the room with had inaccurate description, they also dared to say smth like you should have booked on Hilton’s website. What a disgrace. Don’t recommend this hotel. I was astonished with customer service. Instead of housekeeping everyday I asked to replenish amenities and change towels , I was given 1 sweetener with my coffee ☕️ No shower gel no lotion. Called reception asked them why they have such a poor service and why they are so poor ? They called me back asking what is it exactly I need . I said sweetener , cups, and a gel. Second time around a bellboy or housekeeping brought sugar no sweetened no lotion. My husband and I were shocked. Stayed in our room all 2 days and went out to eat instead of enjoying the resort (and we did pay the resort fee) felt like a 1 star inn, feels unfair to pay 300$ An night for the room that did not have what we booked, parking , and the resort fee (why resort fee? So Hilton can buy 1 sweetener for the King Ocean View room? So 2 people can share it on their wedding anniversary?)

I booked this hotel. However at the time of the booking, they didn't tell me about the parking charges ($30) or the resort charges ($30). Also, the hotel refused to credit my hilton honor account because they said their policy is that if I booked the hotel through a third party, they would not credit me. Also, even though the hotel was nearly empty, they would not give any any upgraded room or anything. You would think they in these covid times, they should be more inviting. But they are not. My biggest grip is that they stiffed me with extra charges after I had already stayed there. If I knew about the parking charges, I would have parked in the street which was literally a few steps away. Also, I did't know they would charge for "resort fee"! what is that???? I did't use any amenities. Oh, well. Lesson learned.

Good experience, too bad the gym was closed.

The condition of the room and its location on the property was a VAST improvement from the last time we visited in August, where the carpet stained our bare feet and the "mountain view" was really the back corner of the property with a view of the side entrance. This room was clean. The location tranquil and quiet. Hotel staff are friendly and helpful. Parking fees are a little steep, considering the hotel is nowhere near capacity.

everything was great except I was expecting a beach view With a hot tub , that was the view on line .