Our room was absolutely terrible. The floor was broken all over, the shower didn't have a drain cover, neither of them. The floors were filthy, the furnace was covered with snow & ice, then dripped all over the floor which created a mess, there were no towels in the pool, the pool door didn’t open and when I asked the front desk they said “you have to pull up really hard it’s wonky”. There was chipped paint all over the floor on the way to our room. It smelled really bad in our room too, like nauseating. I asked if we could switch to a different room and they said no because they didn’t have any left. I also asked if we could be refunded or even discounted and they said they’d have to wait to speak to their managers. I just am frustrated. I had two kids with me and my husband and it just was not a great experience. The guy who was working the front desk was incredibly nice though, he apologized when I told him things were working and was helpful as in trying to do his best with what he had. But the rest of the experience was awful.