JW Marriott Houston by the Galleria

The main issue we had was that the Self-Parking was $25.00 Daily and then when leaving each day we had to pay again to exit. Management could not give us a very good explanation as to why we were charged $11.00 for each time we exited the garage.

The hotel was great, From the Executive Lounge service, Shaulee incredible. Angela, Cici and Shacha at the restaurant amazing service.The food was delectable.

I had a terrible day of travel and the front desk staffer Kelly asked me how my day was. I said all I wanted at that point was to go for a run and maybe a Diet Coke. After a long business dinner, I can back to my room to find a surprise- Diet Coke, chocolate covered strawberries and a running map of the area with the note wishing me a better night. Above and beyond!!

This an average hotel which clearly has some inconsistency in the staff training regarding client focus and attention. The valet staff in the morning is simply disastrous and they cannot careless about client satisfaction. Same goes for some of the host staff for breakfast and some of the doormans. There is clearly a lack of training or worst lack of attention from management to more junior staff who are often frustrating clients with a passive aggressive or mediocre attitude. This hotel is really not up to the standards of JW’s around the world.

The hotel is under construction, I called to find out to what extent and was completely lied to. The pool is awful and tiny. Disappointing stay.