My mom and I have been staying at this hotel for a while now whenever we need to take a trip to Atlanta. We’ve always liked it enough to pay a little more and deal with the extra 20–40 minute drive because we’ve felt it’s worth it. We’ve come here multiple times a year since 2023.
But this last stay really changed how we feel. We always make sure that breakfast is included before we book, we triple check every time. That’s happened before and the concierge called hotels.com to confirm, and it’s always been included.
When we went down for breakfast, we were told we weren’t on the list and that we’d have to pay $50. We went back to the front desk and were just told, flat out, it wasn’t included. No offer to check or help.
We ended up skipping it completely and drove four hours home with no food or coffee because we didn’t have the extra money for it. If you are putting in for free breakfast to be included with your reservation, it likely will not be despite that it’s listed. (Even during review, I was asked about the FREE breakfast!)
It was incredibly disappointing, especially after all the times we’ve stayed here and chosen this hotel over more convenient options. We’ve never really felt appreciated as returning guests, but we kept coming back because we liked it regardless. We even brought our grandmother this time to show her why we loved it, and instead, she left with a bad impression.
We won’t come back. Returning guests should feel appreciated, not brushed off.