Horrible stay at the Warwick, which is now trying to be a Marriott. It started with a phone call to tell the hotel we would be late by possibly a day because of a cancelled flight. After about an hour and a half of trying to get in contact with them I finally got through. We arrived the next day around 2pm to be told our room wasn't ready. But we prepaid for our room, and we were a day late, so what happened to our room? The staff was baffled. Also, I found out why I had so much trouble getting a hold of them the day before, when the phone rings too much they just take the phones off the hook. Excellent customer service. So we come back to the hotel around 5pm, to find our room still wan't ready, and now there was a line of people who also had rooms that weren't ready. "Everyone calm down," was all the receptionist would tell us. Now the room... lackluster. The bed was hard, the carpet was old, the bathroom was very small. No mini-bar, no complementary water, the shower had bar soap and cheap shampoo and conditioner. This hotel wants to be a Marriott, has the logo up in the lobby, but don't be fooled. The customer service alone wouldn't stand up to the service you get at a Motel 6. Stay elsewhere if you can!