Dear Hotel Manager / Customer Relations,
I am writing to formally express my dissatisfaction with my recent stay at your property.
First, the heating in my room did not function during the night. Despite reporting the issue, it was not resolved until the following day. This resulted in significant discomfort and, ultimately, I became ill. I find it unacceptable that such a basic necessity was not addressed promptly, and even more concerning that no form of compensation or acknowledgment was offered.
Second, I was charged a $25 per night “amenity fee” (plus tax), which was not transparently communicated. At check-in, I was informed that this amount would be refunded if not used for food or related services. However, this charge was still applied at checkout, separate from incidental charges. This practice is misleading at best and feels fundamentally dishonest.
Overall, this experience fell far below reasonable expectations. The combination of unresolved room conditions and questionable billing practices reflects poorly on your establishment.
I request:
1) A full refund of the amenity fees charged
2) Appropriate compensation for the inconvenience caused by the lack of heating
Please respond within a reasonable timeframe to address these concerns. I hope you will take this matter seriously and work toward a fair resolution.