I had 2 rooms for me and some family members. They had to switch rooms because the curtains were broken, one of the locks was broken, the air was not plugged in so the room was incredibly hot when the entered, and there were roaches.
In my room, the shower curtain was way too short and when I showered the floor had half an inch of standing water. There was no remote in my room, and also no one room phones. When I called the front desk they said I had to go and pick it up from the front desk. The sliding doors in both rooms toward the balcony were extremely poor condition, noise and wind came through them due to there being no seal. The balcony doors also didn't lock. I couldn't get my in room safe to function. Out of three floors, only two had a working ice machine. There were two laundry room that were free, but only one had a running washer and neither had a working dryer. I had already started a load of laundry and could not dry it afterwards. I had to go to the front to get towels, they would not bring them up. When I did go, they gave me pool towels which were half the size, I could only get towels from the maid cart during room service. Breakfast on Saturday ran out of almost everything, and staff could not be found to ask if they were putting out more of anything. No seatinging on Saturday breakfast due to lack of tables at the breakfast area. One back exit was bolted shut, probably a fire hazard. The other didn't latch at all, so anyone could enter and exit.
