2/10
Do not stay at this place … for the money you pay .., per night …… it was dirty … stains on the carpet, curtains, furniture, the tiles were filthy and the customer service … the little there was of it .., was disinterested, unhelpful, and when the smoke detector in our room kept whistling.. they basically told us to fix … and I should have realized what kind of place it was … when we booked the penthouse for the 2 nights ( and fully paid for it) ….. a couple of days before we were due to stay I get a phone call saying they have to put us in 2 rooms instead ( which were right on the car park noisey and lights flashing in our rooms) because they were doing maintenance on the penthouse … ok … things happen …. and the first night we were there … there were people staying in the penthouse.., it was such a let down … it was meant to be this amazing country long weekend get away (which you pay a ridiculous amount of money for) …, wrong … and then they wanted us to pay bond for both rooms ….which we refused because we were meant to be staying in the penthouse… (two rooms together ) … and we were not advised of a bond at all to begin with … do we ended up just paying for one (after a very long “discuss” with a women who really should never be allowed to do “customer” service ….
Bernadette
Viagem em família de 2 diárias
