Broken dead bolt, window not locked properly upon arrival, fridge unpluged, lamps and alarm unplugged. Terrible shampoo, no hair dryer. door to pool continuously locked, they said theyd open and didnt so got locked out and had to walk around. Only put feet in pool because it looked scummy. First set of towels were dirty so asked for extra towels and they replaced but next day asked for 4 towels so i wouldn't have to ask again.the next day and they said they didnt have towels because maid didnt come today... but i could get them tomorrow when they come. Next morning we asked for no room service and when we got back they cleaned the room. Very frustrated that they entered our room when asked not to. We had also asked for a do jot disturb card but they dont have those... super odd. The room was very lound, tile floors so sound carries from hall - loud noises all night, doors banging. No breakfast served, just nasty coffee - DO NOT BE FOOLED BY PICTURES!